Bonanza The Beauty Lounge, Rajkot

Bonanza has absolutely no value for time and is the perfect example of overpromising and underdelivering. They took an unbelievable 3 1/2 hours to do a simple manicure and pedicure. They kept sending different girls who would do half the job, then leave to attend to someone else. I was left waiting for over 25 minutes between each person, only for another girl to come and complete a bit more of the job. This cycle repeated several times. They clearly have no time for their customers and provide incredibly poor service. When I asked about the delays, I was told that they still had three other girls waiting for bridal services, and my manicure wasn't as "valuable" as theirs. This is appalling! Every customer should be treated equally and with respect. The fact that my service was considered less important speaks volumes about their lack of professionalism. Honestly my nails have never looked so bad in my life: they use the wrong tools and they're cheap. They have no idea what they're doing and my nail artist in the UK is going to be so upset when he sees what they have done. I've attached a picture of my nails so you can see for yourself what their quality of work is. As someone who has experienced excellent service in many places, I can recognise when it is subpar--and this was shockingly bad. They left my nails in an unfinished and unprofessional state, and I cannot believe they thought this level of work was acceptable. I had initially booked their bridal package, which included body polishing, a facial, nails, and hair. After this experience, I cancelled the entire package. I've also cancelled all my relatives' bookings because I no longer trust them to deliver any kind of decent service. While the girls working there were polite, that doesn't mean the service was good. True service is timely, efficient, and enjoyable for the customer. None of these qualities were present. Their excuse was that they were "busy," but if they cannot handle the number of customers they take on, they should not be accepting more bookings. This lack of organisation and care is simply unacceptable. To make matters worse, they completely ruined my cousin's hair. She came in blonde and left with grey, then black, and finally bright ginger hair. They overpromised again, claiming they could deliver a cool ash brown colour, but failed miserably. They took no accountability for the disaster, and I had to fix it at home myself. He told me to message my hairdresser and ask her. Shes got 12k followers on instagram and has been doing my hair for over 19 years. She is told me he was doing it completely wrong. He said he trained in the UK which I do not believe. He then said he followed what she said as if he didn't have a brain of his own even though he claimed this was so easy for him. All their own staff have orange coloured haired. An no offence but in England, that's the last thing we want and our hairdressers actively tried to remove this. Their service by any means of the word, is not up to standard. I've attached a picture of her orange hair and then the brown hair that I fixed. As someone from the UK who has experienced amazing service throughout my life, I am shocked that Bonanza is even in business. Maybe it's because I'm not used to such poor standards or lack of value for time, but I will never step foot in this salon again, even if they paid me. Three days before my first wedding event, instead of feeling pampered and prepared, I left stressed and frustrated. Bonanza has been nothing but a massive disappointment.

Worst even more worst. Horrible service I can't even explain I bad i felt to had a service with bonanza I was old customer of bonanza RAJKOT. This given a best service because of bhavin. In JAMNAGAR's staff of bonanza treats like they giving us service for FREE " I did my hair colour for normal length, they took more that 5 hours and what I ask for the colour they did wrong colour and after that they were this things happened. IS IT SO ???? More other than they called me next day and promised me they will finish a work in half an hour and Guess what !! They took 4 hours just for hair colour. I want mention one name HARDIK please don't take service from him he so moody people and arguing a lot. Please bonanza team and BHAVIN please give him proper training. He is not good enough. one more thing the left a colour on my scalp. On the same day it was itching on scalp and my ears so I told them please clean The colour, otherwise it shows on my scalp and on my ears. And one of the team member says, don't worry when they will wash hair. It will gone But the next day, it doesn't gone, And next day, I've been to salon and I Asked please clean the colour. They said they will try. They were not sure about colour will go and they wash my hair five times to clean the colour. Even though so many people hurts of Blowdry. My mom already hurts because blowdry she got recovered after 15 days. I really disappointed of Jamnagar saloon's service. This waste my 9 hours in total. And for the rude behaviour and I'm not satisfied of my hair eventually. I have to say not recommended and PLEASE DO NOT ATTRACT OF CHEAP OFFER AT THE END NOT GOOD

The staff is really helpful here, no matter how many times you are visiting.. you won't stop smiling as the people are really good. Talking about the services, it's just a big plus. They keep asking if you are having any slight change in your mood before starting the look whether it's hairstyle or mackup. Which is good so that you don't regret your decision after reaching home!

First of all, when you tell them you want a particular service they continuously insist you to take a package. And they don't give attention to you if you've paid advance earlier, they prioritise those who have not yet paid and even though you're waiting in a queue for them to call for your turn they don't give attention. Plus even after paying 8000 for global with highlights my hair colour is looking shady orangish whereas i wanted dark brown:( need to deal with this hair now because if i go for a change they will again charge big money.

I've been a loyal client for years, but after this last disaster, I'm never coming back. I've had better haircuts from a toddler with safety scissors! Honestly, a baby could've done a better job than the so-called stylist here. The cut is uneven, choppy, and totally not what I asked for. No matter what I do, I can't style it into anything that doesn't look like I stuck my head out of a moving car window. I've tried everything--products, blow-drying, even following online tutorials--but nothing works. It's as if they forgot how to cut hair altogether. I've trusted them for so long, but now I'm done. My little cousin could probably do a better job with kids' craft scissors. This is the last straw.

Very very impressive work! I loved my hair. Arun did curls for me and he was absolutely amazing.

Bhavin has always given the best services. I come from Canada always looking for Bonanzas services...Keep it up....I got the services done by Ekta, she is very dedicated and soft spoken...

I had high expectations for this salon based on the hype, but unfortunately, my experience didn't match up. I got a hair color and cut, but the color quality and results were disappointing. It didn't turn out as expected, and the overall outcome wasn't worth the price. I hope they improve their coloring services.