Enrich Salon

I had a really disappointing experience at this salon. The staff was incredibly unhelpful and made me feel very uncomfortable. They repeatedly asked me to provide a receipt, which I had already sent, and it led to several days of back-and-forth emails that were both unnecessary and time-consuming. I expected better customer service, but instead, I felt completely disregarded. I won't be returning. One particular receptionist was especially annoying and wasted over an hour of my time with no solution. I had to repeatedly provide information that should have been easily accessible. The lack of computer skills and basic literacy was very evident, and it made the entire process unnecessarily difficult. I highly recommend better training for your staff on customer service and basic operations. I won't be coming back

I recently visited the Bhandarkar outlet after a long time, expecting the same pleasant and welcoming atmosphere as before. However, my experience was quite disappointing. The two ladies at the reception seemed preoccupied and showed little interest in assisting customers. The stylist assigned to me appeared inexperienced, possibly a trainee. Despite requesting a simple layer cut, the result was far from satisfactory. To make matters worse, even the blow-dry was poorly done. Overall, it was a disappointing experience, which was unexpected from such a reputed brand.

I had the worst experience there. First, they made me wait for 1 hour even though the place was empty. They made me rinse my hair and pulled so much on my hair to untangle them. Then, after giving instructions to the barber, the receptionist came up to him and told him not to do the haircut and instead do a trim. After the trim he set the bow dryer to hot and almost burned my long hair. Last, they charged me extra saying that I was late and I didn't book it even though there were still a lot of more people who turned up unexpected

It was a horrible experience. First, they told me to wait for 1 hour and after waiting for 1 hour they rinsed my hair and pushed me toward my seat. Then, my mom gave the barber instructions but the receptionist told him not to do that and instead give a trim. The barber pulled and untangled my hair. In the end, he set the blow dryer on super hot and almost burned my hair. And they charged me more than the usual price.

I got hair care treatment (absolite repair molecule) done for my damaged hair here. Rohit did a great job by explaining me about this service and the products as well as post treatment care for maintainance. I'm very happy with the service.

I've always admired the service here and have been a regular for years. But when I had an urgent need for an appointment, they showed no effort in accommodating or even considering my situation.

Ruined my 6yr old daughter's hair; I said bob cut and they did boy cut. When their trainer, Chetan, tried to fix it..he cut my daughter's eyebrows. Been a Enrich customer for 20yrs but never going here again..

I called enrich yesterday to ask for the prices for extensions meanwhile asked the rates of mani pedi and the worst part was the the lady who picked up the call had zero knowledge of what they are delivering inspite she said shell call back with the concerned person hence no call was ever received, I request to please adress your product wisely