Being their loyal customer for more than 3 years now, I am quite disappointed by their lack of politeness towards the customers. All the beauticians even though well trained appear under a lot of stress to perform. It's like the owners are constantly watching them and scolding them at every opportunity. I had a terrible experience while making the payment. The young girl at the reception seemed to be under pressure because the owner was watching and started being rude to me to impress them I felt. Basically their attitude shows that they don't need customers but customers need them so they are doing a huge favour to anyone who walks in. Never ever going to step my foot into the premises again.
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Worst experience ever... They use unhygienic cloth strips for waxing. Also they ask us to wash hand and legs when done with the waxing and asks for 18% GST for what I don't know. You have to sit infront of every one on basic chair for waxing which makes very uncomfortable. Surely not visiting again.
As a service provider, it is your duty to be polite to the customer even if their views differ from yours. But after encountering the response Mr. Pitre has provided on genuine feedback, I am shocked that this business actually gets good reviews from people. It seems like being one of the oldest in the business has made them immune to things like customer service. No plans to visit this place ever.
Rudest owner ever! Mr. pitre was unprofessional and disrespectful. As a customer I trusted the salon to give me the best professional advice on their services. In return received some unpleasant advices from the owner himself. His attitude speaks volume of the person he is and a horrible example to his employees. Never ever visit! His customers and employees are mainly females and not understanding how to speak properly and be respectful shows poor character and I feel sorry for his staff.
Loved the place - the staff is polite, and the place itself is spacious, clean and neat. The lady who attended to me (Monica) has been working there from 2006, that says so much about the business! Her work was precise, neat and professional. Would have given them 5 stars, had it not been for the expensive rates.
Good place to sit downstairs when your wife is busy in parlour ...place is good
Excellent place. I am visiting there since last 15 years. Still the service is as good as day one. Kanchna didi is my favourite. My college days , I have visited there weekly. Now after having kids also still I go there because of their greta service and homely feeling. I love how they make the client feel comfortable. Their Pedicures are my favourite.
Good service, attentive staff and all your beauty needs attended to! Card payments are accepted! Yes you need to specify your requirement, but it's understandable. I have been a patron for 8+ years!! Although I've moved farther away, i still come to Urvashi! And a beverage unit and some nibbles are also available!
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